Service agreement

Last updated October 7, 2026. FirstWins is a registered fictitious name of Above & Beyond Automotive LLC ("FirstWins", "we", "us"). This agreement is between FirstWins and the business that subscribes to the service (the "Client", "you").

By paying for a subscription, signing an order form, or using the service, you agree to this agreement on behalf of your business and confirm that you are authorized to do so.

1. The service

FirstWins provides software that texts your sales leads on your behalf, follows up with them, answers your business phone line with an AI receptionist, books appointments, and reports all of it in a dashboard, together with the setup needed to run it (AI agents, a dedicated phone number, texting registration, and connections to your CRM). What is included depends on the plan you chose: Full Coverage (texting plus the AI receptionist, with 1,000 call minutes a month) or Lead Texting (texting only). Extra call minutes are billed at the rate shown on our pricing page.

The AI answers and texts using information you give us about your business. It always identifies itself as an AI, tells callers the call is recorded, and never quotes financing terms, rates, legal advice, medical advice, or insurance quotes. You are responsible for the accuracy of the business information you provide and for reviewing conversations in your dashboard.

2. Term and renewal

Each plan has a minimum term of 3, 6 or 12 months, as selected at checkout, starting on the date of your first payment. After the minimum term the subscription continues month to month until either party cancels with at least 30 days' written notice (email is fine). The price stays the same through your minimum term; any change after that takes effect only with 30 days' notice (see section 3). Cancelling before the end of the minimum term does not end the obligation to pay the remaining months of that term.

3. Fees and payment

• Fees are stated on our pricing page and at checkout and are billed in advance, monthly (or annually for the prepaid plan), by automatic card charge or ACH bank debit. A one-time setup fee applies to some plans and is not refundable once setup has begun.
• By entering your card or bank details you authorize FirstWins to charge the recurring fees and any usage charges for the duration of the subscription. Charges appear on statements as FIRSTWINS.
• If a payment fails we will retry it and notify you. If payment is not received within 10 days the service pauses (no texts are sent and the AI receptionist stops answering) until the balance is paid. Paused months still count toward the term.
• Prices exclude any applicable taxes. Prices may change at the end of your minimum term with 30 days' notice.
• Payments are processed by Stripe; we never see or store your full card or account number.

4. Your responsibilities

• Obtain consent from your customers before we text them, in the form the law and the carriers require (the consent language on your inquiry forms and listing sites), and keep a privacy policy and SMS terms on your website. We provide the wording.
• Use the service only for your own business communications with people who contacted you. No purchased lists, no cold texting, no content that is unlawful, deceptive, or prohibited by the carriers.
• Keep your login details safe, and tell us promptly if an account is compromised.
• Give us accurate business details (hours, address, offers, policies) and update them when they change, since the AI relies on them.
• Comply with the laws that apply to your industry (for example truth-in-lending rules for dealers, HIPAA for medical practices, and insurance regulations) in the information you ask the AI to share.

5. Phone numbers and texting registration

The phone number we provide is registered to your business for the purpose of this service. Carrier texting registration (A2P 10DLC) is filed in your business's name using details you confirm; approval timelines and decisions are the carriers', not ours. On cancellation we can release the number to you where the carrier allows it; otherwise it is released back to the carrier.

6. Data

Your customers' information belongs to you. We use it only to provide the service to you, as described in our privacy policy. We may use aggregated, non-identifying usage statistics to improve the service. Call recordings and transcripts are kept while you are a client and deleted within 90 days after cancellation unless you ask for them sooner or the law requires otherwise.

7. Availability and support

We aim for the service to be available at all times but do not guarantee it; it depends on third-party phone, messaging and AI providers. We will tell you about planned maintenance and fix problems as quickly as we reasonably can. Support is by email and text during business hours.

8. Warranties and liability

The service is provided "as is". We do not guarantee any particular number of leads, replies, appointments, or sales. To the fullest extent the law allows, FirstWins is not liable for indirect, incidental or consequential damages or lost profits, and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. Nothing in this agreement limits liability that cannot be limited by law.

9. Termination

Either party may end this agreement with 30 days' notice after the minimum term. We may suspend or end the service immediately if you breach section 4, if a carrier or provider requires it, or if payment is more than 30 days overdue. On termination, fees already paid are not refunded, amounts owed for the remainder of the minimum term become due, and your dashboard access ends after a 14-day period in which you can export your data.

10. General

This agreement is governed by the laws of the State of Florida; any dispute will be brought in the state or federal courts located in Orange County, Florida. It is the entire agreement between us about the service and replaces any earlier discussions. If any part is unenforceable the rest still applies. We may update this agreement by posting a new version here and notifying you by email; changes apply at your next renewal. Questions: gmanny136@gmail.com.